Workplace mediation is a process whereby an independent third party (the mediator) assists two or more parties who are in dispute to try to reach a mutual and manageable agreement as to how they will work better together in the future.This is achieved through a series of facilitated and structured meetings in a one day session.
This is an informal resolution route that can be introduced at any stage of a dispute, provided that both or all parties are willing to enter into the process voluntarily. The confidential nature of workplace mediation ensures a safe environment in which the parties can have open and honest discussions, reassured in the fact that nothing will be disclosed to anyone else without the expressed agreement of all those involved. The resulting agreement is morally binding, it does not have any legal status and all content is without prejudice.
Workplace mediation does not focus on the reasons for the conflict, try to apportion blame or necessarily resolve issues; it concentrates solely on the future and how the parties can co-operate when they are back in the work place.